Need a hand? Here's how to reach us.

Contact Us

Email us at closetteappsupport@gmail.com and we'll get back to you as soon as we can. Please include your account email and, if your question is about a specific rental or purchase, the Support ID shown on that transaction's status page.

In the App

From Settings, you can also reach us directly through:

• Help Center — answers to common questions
• Chat Support — message our support team directly
• Call Support — speak with someone directly

Common Topics

• Identity verification — submitting or resubmitting your ID and selfie, or checking a rejected verification's reason
• Rentals & sales — requests, cancellations, delivery, returns, and the sale inspection window
• Deposits & damage reports — how a deposit is held, reviewed, and released
• Wallet & cashouts — earnings, payout status, and requesting a cashout
• Account issues — login problems, suspensions, or account deletion requests

Response Time

We aim to respond to every support request as quickly as possible. Issues involving an active delivery, a disputed transaction, or a safety concern are prioritized.